Shipping policy
Processing Time
All orders are processed within 1–2 business days before dispatch. Orders placed on weekends or public holidays will begin processing the next business day.
Delivery Times
We ship all orders via Royal Mail, with an estimated delivery time of 6–10 business days from the date of dispatch.
Order Timeline
- Processing: 1–2 business days
- Delivery: 6–10 business days
- Total estimated time: 7–12 business days from order placement to delivery
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable) so you can follow your parcel's journey.
Delays
While we aim to meet the estimated delivery times above, please note that Royal Mail delivery times are estimates and not guaranteed. Delays may occasionally occur due to high demand, weather conditions, or other circumstances beyond our control.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.
Missing or Lost Parcels
If your order hasn't arrived within the estimated delivery window, please contact us at info@vylorra.com so we can look into it with Royal Mail on your behalf.